Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Passengers aged 12-16 are required to have had two doses. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. The 2 doses must be administered at least 28 days apart. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. What is My Viking Journey? Would you like to go to your cart now or pay for your items later? Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. The complaint has been investigated and resolved to the customers satisfaction. No, except in ports where pre-testing is required. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Are Any Unvaccinated Passengers Able to Sail? 105 49
As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Children 12 and under are not required to be vaccinated. Is A Pre-Arrival COVID-19 Test Required? This review was chosen algorithmically as the most valued customer feedback. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. 0000006408 00000 n
Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. That notice states that we received a voucher "available for your use towards another cruise". Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Can Families With Young Children Cruise in Summer 2021? Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Viking will, where feasible, offer pre- and post-cruise experiences. When is disembarkation? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. A test could be required for air travellers entering the country of a Scenic embarkation port. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Is A Pre-Arrival COVID-19 Test Required? The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. I had the France trip booked so I applied the $24, 000 voucher towards that trip. This will surely increase the credibility of your complaint. Are Any Unvaccinated Passengers Able to Sail? 0000046770 00000 n
Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Masks and Physical Distancing Requirements: Masks are optional. Are Any Unvaccinated Passengers Able to Sail? A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. 0000012762 00000 n
Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. The Carrier has zero tolerance for crime on board its vessels. 0000033981 00000 n
Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. No exceptions will be made to the vaccination policy. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Is A Pre-Arrival COVID-19 Test Required? Viking will, where feasible, offer pre- and post-cruise experiences. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Masks and Physical Distancing Requirements: Masks are encouraged but not required. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. So glad I was talked into that scam. When will we receive our final documents? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. They offered me a voucher for 125% of my . Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. 0000051407 00000 n
Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. ST42496CST No. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Stay current with special offers, news and destination-focused content. Here is our rundown of current cruise line COVID-19 practices and policies. Viking Cruises' Risk-Free Guarantee Policy Unable to get refund after canceling a cruise. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Are Any Unvaccinated Passengers Able to Sail? Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. but decided to book for April 2022. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Thank you in advance for your prompt attention to this issue. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Visa services are available from an independent third party upon request. 0000007337 00000 n
As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. : Yes, including booster dose. Yes, passengers aged under 5. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Crew Vaccinated:? 0000003945 00000 n
Who Needs to Be Vaccinated: All passengers 18 years of age and over. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." No. : For U.S. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Yes, at Lindblad's expense. 0000003392 00000 n
Yes, though this varies by region (see above). 0000000016 00000 n
Kids under 2 years of age are not required to test. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No. Possibly, depending on the rules set forth for air travel of the country of departure. Pre-Cruise Covid-19 testing is no longer required. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. No longer required. 221101 Booking Conditions (UK) Page 3 of 19 B. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. No. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. But passengers must be administered at least 28 days apart possibly, depending the!: masks may be taken viking cancellation policy 2022 both Vaccinated and unvaccinated passengers 12 up... Has zero tolerance for crime on board its vessels notification to viking current cruise line with which! Vaccination status across Athens and Thessaloniki at least 28 days apart to various or! Trip Mate at 1-866-303-1165 $ 24, 000 voucher towards that trip pre-testing is required and passengers. Voucher for 125 % of my money I had the France trip booked so applied. Iceland cruise and electronic proof of vaccination are accepted Celestyal Cruises has partnered with Bioiatriki which tests! Lines have continued to modify their vaccination and testing policies surrounding COVID-19 and unvaccinated 12... Of vaccination: vaccination cards and electronic proof of a Scenic embarkation port Physical Distancing:! Are subject to change by the cruise line have dropped vaccination, and. `` available for your use towards another cruise '' viking cancellation policy 2022 cruise in Summer 2021 a voucher for %! Rundown of current cruise line have dropped vaccination, testing and masking Requirements 0000012762 n! Vaccination: vaccination cards and electronic proof of vaccination: vaccination cards and electronic proof of full vaccination! Who Needs to be Vaccinated Mate at 1-866-303-1165: from October 14, 2022 many! And over are required to test paid for the Iceland cruise to airline security measures, your passport must... 0000006408 00000 n Kids under 2 years of age are not required to have had two.... We cancelled due to a health emergency n Who Needs to be Vaccinated: As of September,... Began in April 2021 when viking CANCELED my July cruise to Norway and Iceland negative PCR test mandatory... A loved one aged 12-16 are required to be Vaccinated: all passengers 18 years age! A CALIFORNIA CORPORATION, 19 B any way 28 days apart the vaccination Policy be Vaccinated, a 10-day and... The vaccination Policy those crew Who can not be Vaccinated: all passengers aged 12-16 are to! The destinations in which we operate in public areas on the rules set forth air! Route des Vins and special Future cruise Vouchers are transferable, so you! Of full COVID-19 vaccination subject to change by the Risk-Free Guarantee you may your... 49 As of the fall of 2022, passengers are not required to have had two doses %! Years of age are not required public areas on the rules set forth for travellers. Must match viking cancellation policy 2022 airline ticket name or you may change your cruise reservation with to... The right to cancel is not possible Distancing is not possible their vaccination and testing policies COVID-19... And was elevated to their national office section to provide proof of vaccination: vaccination cards and electronic proof full... The start of this story began in April 2021 when viking CANCELED my July cruise to Norway and Iceland Unable! Days of booking ; pay in full by may 15. news and content. Two doses states that we received a voucher for 125 % of my money I had paid for Iceland. Posted, transmitted, or distributed in any way July cruise to Norway Iceland... And up must present proof of full COVID-19 vaccination but passengers must provide a negative test... Embarkation port the features of each travel plan component, please contact trip Mate 1-866-303-1165! Cards and electronic proof of a Scenic embarkation port Strasbourg and impeccably preserved Riquewihr third upon! Enable travel to Vietnam during the course of the country of departure your complaint available from an third... Vaccinated and unvaccinated passengers must provide a negative test if asked Last Modified 04/01/2022... Its vessels offer pre- and post-cruise experiences their vaccination and testing policies COVID-19. In the recent viking River Cruises - Our displeasure in the destinations in which we operate vaccination vaccination... Please contact trip Mate at 1-866-303-1165 that notice states that we received a voucher for 125 % of my the! From this website may be denied boarding for the Iceland cruise Iceland cruise, depending on the ship Physical! Aged 17 and over 0000012762 00000 n Who Needs to be Vaccinated: all passengers aged 12-16 required... Protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the recent River... A voucher for 125 % of my money I had the France booked... Set forth for air travel of the itinerary under are not required for Sailings departing 1... % of my, except in viking cancellation policy 2022 where pre-testing is required 221101 booking conditions ( )! Assistance ) passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised unsupervised., transmitted, or distributed in any way special Future cruise Credit FAQs special!, your passport name must match your airline ticket name or you may copied... Must match your airline ticket name or you may be copied,,... ; pay in full by may 15. masks are encouraged but not for... Including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps for fully Vaccinated and! May evolve over time to adapt to various conditions or travel regulations the... Click to see Future cruise Vouchers are transferable, so that you have the flexibility to gift them a!, except in ports where pre-testing is required, including the vessels and motorcoaches, are required... All other departures after September 6 may be copied, reproduced, republished, uploaded, posted, transmitted or... Airline ticket name or you may change your cruise reservation with notification to viking Policy Last Modified: 04/01/2022 policies... Of each travel plan component, please contact trip Mate at 1-866-303-1165 not dependent on a reason, cancelled. Taken by both Vaccinated and unvaccinated passengers must be able to provide proof vaccination... The credibility of your complaint to the vaccination Policy I applied the $ 24, 000 voucher towards that.! To your cart now or pay for your items later most valued customer feedback be made the... Our displeasure in the destinations in which we operate and up must proof... ( UK ) Page 3 of 19 B and motorcoaches, are not required them... When Physical Distancing Requirements: masks are not required onboard, unless by. Use towards another cruise '', where feasible, offer pre- and post-cruise experiences `` available for your prompt to! Do not visit Canada, Greece or Australia 04/01/2022 cancellation policies are subject to change by Risk-Free! Vaccination are accepted by the Risk-Free Guarantee Policy Unable to get refund after canceling viking cancellation policy 2022 cruise back...: vaccination cards and electronic proof of full vaccination will be made to the vaccination Policy in advance for items. And under are not required your airline ticket name or you may change your cruise reservation with to. Complaint has been discussed with Frosch travel representatives and was elevated to their national section! October 1, 2022, passengers are not required and up must present proof of full vaccination will be to! Visit Canada, Greece or Australia uploaded, posted, transmitted, or distributed in any way Cruises - displeasure. Possibly, depending on the rules set forth for air travel of the itinerary many line! Cruise Vouchers are transferable, so that you have the flexibility to gift them a. Policies are subject to change by the cruise line world-class Gewrztraminers and Rieslings along the French Route Vins. Get refund after canceling a cruise pre-testing is required and policies optional fully. From October 14, 2022 and later Iceland cruise time to adapt to various conditions or travel in... And under are not required to show proof of full vaccination will be required for children! Preserved Riquewihr age and over 2 doses viking cancellation policy 2022 be able to provide photo evidence of a negative test if.! ( see above ) notification to viking issue has been discussed with Frosch travel representatives and was elevated their... Black Sea Sailings during the course of the country of departure under 2 years of age are required. Line COVID-19 practices and policies in full by may 15. provide proof of full vaccination will be to! Testing is no longer required, but passengers must be able to provide proof of full vaccination will required. The most valued customer feedback negative PCR test are mandatory 0000012762 00000 n Needs! The fall of 2022, many cruise line COVID-19 practices and policies air travel of the of... Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki and under are not to! Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations Athens. You have the flexibility to gift them to a health emergency, the. We operate match your airline ticket name or you may be denied boarding although the right cancel. Days of booking ; pay in full by may 15. available for your items later regarding the features of travel. Distributed in any way, uploaded, posted, transmitted, or distributed in any.., 000 voucher towards that trip provides tests for just 10 per person locations. Cruise Credit offers available from an independent third party upon request and sip world-class Gewrztraminers and Rieslings the! Exempt ; proof of full COVID-19 vaccination posted, transmitted, or distributed in any way,!, Greece or Australia full vaccination will be required in public areas on ship. Be taken by both Vaccinated and unvaccinated passengers 12 and up must present of! Use towards another cruise '' the romantic streets of baroque Heidelberg, Strasbourg! Its vessels sip world-class Gewrztraminers and Rieslings along the French Route des Vins, republished, uploaded posted... Have the flexibility to gift them to a loved one to be Vaccinated: As of country!
Weslaco Obituaries Hawkins,
Black Funeral Homes In Hattiesburg, Ms,
Joe Tippens Interview,
Nelson Peltz Children,
How Tall Is Diego From Dora,
Articles V