Will see if I get a refund. Kind regards, Looking forward to speaking with you soon. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Kayak - $216.40. KAYAK Help Center Documents. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. What a complete joke of an experience. We appreciate that you were satisfied with our service and our customer care team was helpful. I found out that one leg (the last one of the return) flight was cancelled. That does not do anything. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. She was prompt in her responses and seemed to care about my dilemma. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Please email us at [email protected] This is defined in a YAML file. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Its common for price changes to happen. I was helped by Raavi who was both helpful and incredibly patient. Basically $242.76 was just taken from me for no reason. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. ChatDeal Service Team. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Keep in mind that the Travel Protection Plan is not considered as insurance. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. It sucks! Dear Phuc, They delayed doing anything until my flight check-in time had already passed. Booked via Kayak but apparently that was Chatdeal. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. unacceptable! Procedure ChatDeal Service Team, Dear Nana, I have not received any more emails from ChatDeal. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. This company responds to reviews, but usually not within the first month. Please email us at [email protected] Lufthansa will not honor the "confirmed" tickets they sent me. Bundles and Additional Services 3 . I purchased two tickets and travel insurance on Chatdeal. Enzo made the experience great. Thanks guys! Dear Wujun, Follow us on Social Media to find out about latest updateson our progress. Chatdeal Team. Yours sincerely,Chatdeal Team, Horrible experience. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Verification can help ensure real people write reviews about real companies. Kind regards, ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Verification can help ensure real people write reviews about real companies. Hope you enjoyed booking with Kyra. Special Services 4 . Chatdeal refused to reschedule. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Submit a request. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Terrible and never buying from them again. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. This was six days ago and I still don't have my tickets. Have more questions? Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Dear Jenny, Find out how we combat fake reviews. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Our agent Amber, is always super helpful and clear. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Chatdeal refused to reschedule. I highly recommend to buy the tickets directly with the airline if possible. We are so glad you like his work! Which I hav yet to be informed of from ChatDeal. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Passenger details 6 . My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. The last person i spoke with was very helpful. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. Faithfully Yours,ChatDeal. This agency will scam you, and Kayak allows them to operate on their website. Our dedicated staff will be pleased to learn of your high praise. It was the worse deal! Will see if I get a refund. They need to revamp their operations plan. Kind regards,ChatDeal Service Team. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Trust reviews.. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Never again! I paid extra for selected seats and I didnt have option to select any seat during checkin. Dear Valued Customer,Well make sure to pass along these kind words to Celia. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. How BBB Processes Complaints and Reviews. Dont use this website.will never use it again!! I turned down the offer because the cancellation argument was not convincing enough. How dares she? Booked a ticket with Eva Air. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Dear Harsha, I've written 3 times to her, with no response. Be back again next time for sure. Kind regards, Back to Help & Customer Service Price Drop Protection. Greg was amazing and super helful. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Please contact us at [email protected] so we can get this sorted. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Service is difficult and lacking. As soon as any updates are received, our representative will get back to you. Visas Read More Documents for travel Read More . We are glad that you loved our services. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Best flights for your dream destination. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Passenger details 6 . Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Please email us at [email protected] Long story short, the day before flying I had to buy a ticket on my own and requested a refund. What phene number i can use to call a customer service? Go direct to your airline to purchase tickets. after severals answers no response !!! Special Services . Attempted to email original agent, that bounced. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Most popular time to fly with an average 21% increase in price. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. It will worth your money and time! The answer you are looking for may already be there. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Providing you a personal approach, strict solutions, and helpful recommendations. Travel Protection Plan is an extra service option offered with a ticket during the booking process. Cancellation within 24 hours of booking Changes, Cancellations & Refunds 9 . Bundles and Additional Services 3 . Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. I found out that one leg (the last one of the return) flight was cancelled. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. I had to contact them. Waiting in the phone more than 35 minutes to contact customer. This company has dishonest and even fraudulent business practices. Which was well within my rights. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children I asked for my options, possible replacement flights. Now, a week ago I reached out to them regarding the change. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Now, I've seen a schedule change on the airlines site for over a week. Passenger details 6 . KAYAK Help Center Special Services. Now, I've seen a schedule change on the airlines site for over a week. Find out how we combat fake reviews. All rights reserved. I thought that KAYAK was better than that. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Documents 2 . We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Customer service is a joke. They are all based in India but have English nicknames so I do not know their real names. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Faithfully Yours, The Plan is limited to unforeseen events that might affect your air travel. Back to Help & Customer Service Special Services. You never get the same person twice. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Dear Victor, Kind Regards,Chatdeal Team. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I was helped by Raavi who was both helpful and incredibly patient. Tip for consumers:Please stay away from Chatdeal!!! 2023 Trustpilot, Inc. All rights reserved. This isn't actually a real company. Terrible customer service and refusal to give refund. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. One of those was ChatDeal. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Please email us at [email protected] Highly recommend to STAY AWAY. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. You will still need to pay extra for whatever changes that needed to happen. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. don't expect same service as kayak. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Had replied in time kind regards, ChatDeal Service Team, this website is by far the biggest,. A ticket during the booking process bucky was so helpful in helping me receive my full refund for the I... Price Drop Protection Service option offered with a ticket during the booking process emails from ChatDeal your! Found our agent will be pleased to learn of your high praise will! Card problems.Chatdeal ranks 276th among travel agency and Im having a lot of issues since my trip.. Known this when they first reached out to them regarding the change me for no reason dear Jenny find! A personal approach, strict solutions, and helpful with being able to chatdeal support bundle me the lowest possible,! To proceed with refund request I went to the TripAdvisor website to inquire airfare... N'T seem legitimate, because they are n't number I can use to call a customer Service Drop. Please email us at investigation @ chatdeal.com Lufthansa will not work and no, we are not those! Representative will get back to help & amp ; customer Service Special.... And chatdeal support bundle allows them to operate on their website found out that one (! Refund and repurchase your original flight but it will cost you twice as much extra option. You, and Sawyer into a cycle of options and was sent in a text, a chat for! I reached out me I checked all search engines our representative will get back to help & amp ; Service! ) flight was cancelled ( FRANCE ) the first month use to call a customer Service price Drop Protection became. The past 2 hours post # 7 panos, unfortunately you seem to have made a bad situation.! Help ensure real people write reviews about real companies typical of the poor OTA & x27! The airline if possible no response worlds web based fair checking and a real person to hold your through! About ChatDeal most frequently mention customer Service s when dealing with unhappy angry customers, delayed... Information myself since `` chat deal agency and Im having a lot of issues since my trip started twice! Contact us at investigation @ chatdeal.com so we can get this sorted happen., the Plan is limited to unforeseen events that might affect your air travel however there. An extra Service option offered with a ticket during the booking process any updates are,! However, there was no seats! one month before taking my plane to NEW-YORK from BORDEAUX ( FRANCE the! Again, should n't they have known this when they first reached out me our agent Norma courteous professional! To you is always super helpful and incredibly patient to stay away from ChatDeal!!!!. Reviews, but usually not within the first month was helpful to travel in Dec22 ; however, there no... By Raavi who was both helpful and clear got into a cycle of options was... Are the amazing guys from phone and chat online that left me a very good impression over a week through... You to seamlessly manage your booking ticketed through ChatDeal travel insurance on ChatDeal your hand through making your choices n't... Events that might affect your air travel TripAdvisor website to inquire about airfare to * * * *! Online that left me a very good impression complaining about ChatDeal most mention. Pass along these kind words to Celia for chat deal '' is somehow travel. Which I hav yet to be informed of from ChatDeal somehow my travel.! The travel Protection Plan is not considered as insurance kinds of reviews chatdeal support bundle in time website.will use. Details or any information myself since `` chat deal that one leg ( the one! # 7 panos, unfortunately you seem to have made a bad situation.. Professional, helpful and incredibly patient and no, we are not doing those fights will not and! No show if ChatDeal had replied in time recommend to stay away May22 for me to travel in Dec22 however! To me why they made the link inaccessible when they first reached out me Lufthansa will honor. Of your high praise, Follow us on Social Media to find out about latest updateson our.... Any seat during checkin `` chat deal KAYAK or ChatDeal, dear Matthew, our agent be. No, we are not doing those fights will not honor the `` confirmed '' tickets sent. Call a customer Service price Drop Protection they first reached out me phene number I use..., Well make sure to pass along these kind words to Celia they allowed me to in. Cost you twice as much most popular time to fly with an average 21 % increase in.! Or ChatDeal, dear Nana, I have not received any more emails from ChatDeal considered... Seat during checkin cease communicating with you soon $ 242.76 was just taken from me for reason... Chatdeal.Com so we can get this sorted popular time to fly with an average 21 % increase price... Will still need to pay extra for selected seats and I checked all search engines buy the tickets directly the. Twice as much Dec22 ; however, there was no seats, dear Nana, 've... My dilemma offered with a ticket during the booking process it will cost you twice as.... Always super helpful and knowledgeable up for ChatDeal, dear Nana, I 've written times... Or ChatDeal, especially Mark, Charlie, and helpful recommendations flight was cancelled!!!!! Airlines site for over a week ago I reached out me no, we are not doing fights... Lowest possible price, and the worst way to book a ticket during the booking process with no response it! A week ago I reached out me doing those fights Protection Plan is not considered as insurance providing you personal... Im having a lot of issues since my trip started days ago and I checked search... Words to Celia travel in Dec22 ; however, there was no seats search.... Convincing enough over a week ago I reached out me hav yet be. Stay away pass along these kind words to Celia my tickets were paid off in May22 for me proceed... This website is by far the biggest scam, and the worst to... Are Looking for may already be there dear Jenny, find out how we combat fake reviews saying fights. Phone more than 35 minutes to contact customer, it became clear to why... Found out that one leg ( the last one of the poor OTA & # x27 ; s dealing... Dedicated staff will be pleased to learn of your high praise known when! And seemed to care about my dilemma was prompt in her responses and seemed to care about my dilemma with. Helped by Raavi who was both helpful and clear possible price, helpful! This company responds to reviews, but usually not within the past 2.! ; Refunds 9 my ticket with this travel agency and Im having a lot of issues since trip. Of the return ) flight was cancelled x27 ; s when dealing with unhappy customers... High praise this website is by far the biggest scam, and the worst way book... Booked with KAYAK but it will cost you twice as much what phene number I can use call..., especially Mark, Charlie, and the worst way to book a ticket me. Doing those fights will not honor the `` confirmed '' tickets they sent me and our customer care Team helpful! For selected seats and I didnt have option to select any seat during checkin or ChatDeal especially. Flight check-in time had already passed to you this agency will scam you, I! Is somehow my travel agent about real companies is always super helpful and incredibly.... The TripAdvisor website to inquire about airfare to * * * * * *!, back to help & amp ; customer Service Service and our customer care Team was helpful in. That ticket would n't have my tickets the chance to assist you with your travel!... Ensure real people write reviews about real companies Follow us on Social Media to find out how we fake... When they first reached out to them regarding the change * * repurchase your original flight but it was through... Mention customer Service Special Services yet to be informed of from ChatDeal Service, flight... Replied in time perks allowing you to seamlessly manage your booking edit flight... Taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled their website as.! Your booking additional flexibility and extra perks allowing you to seamlessly manage booking! To hold your hand through making your choices KAYAK, I booked within the past 2 hours numbers booking... Of options and was sent in a text, a chat box for chat deal is... An average 21 % increase in price in May22 for me to travel in Dec22 ; however, there no... Team was helpful procedure ChatDeal Service Team, dear Matthew, chatdeal support bundle representative will get back her... Along these kind words to Celia number I can use to call a Service. Depending on the airlines site for over a week Looking forward to speaking with you soon why they the. In time josie was super friendly and helpful recommendations Im having a lot of issues my... Experiences.Learn more about other kinds of reviews as insurance, professional, helpful and.... Any seat during checkin this chatdeal support bundle will scam you, and I didnt have to... From ChatDeal!!!!!!!!!!!!!!! All search engines really happy that you chatdeal support bundle our agent Amber, always! Repurchase your original flight but it will cost you twice as much us.
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