If you are having issues, please submit a report below. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Optimum offers a video that walks you through how to do all of those things. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Read on for details. Did you know you can be compensated for losses if your internet goes out? We are always here to help! An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. @optimum today it took my over an hour on the phone to simply cancel my service. @optimum today it took my over an hour on the phone to simply cancel my service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Please try again later. The outage in Optimum internet service appears to primarily affect New York City. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. @OptimumHelp You aren't here to help. At the moment, we haven't detected any problems at Optimum. She moved in Nov and since then Optimum has never worked properly. Today they made her cry and this weekend we cut the cord! If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Try these tips to troubleshoot problems you think might be on your side. So, if youve enrolled in getting alerts, make sure your contact information. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. After a couple of "pandemic" misses. Please help! It also includes power to our network . We can't get your messages right now. ^Whitney, Hello! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Service outage restoration efforts will continue until all impacted customers are back online. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Having problems? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. 3. An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can rest assured knowing we'll make the best case for you. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Weve been dealing with rude people left and right and cannot get this resolved. Frustrations? Invalid password, please complete all fields. However, they didnt provide any ETA for the fix. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Find out what is going on. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . ^Whitney, Hello! While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Please help! Optimum has separate customer service and tech support departments for you. We will debit Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Latest outage, problems and issue reports in social media. @OptimumHelp You aren't here to help. Try visiting the following official links: Hello Marc! Please feel free to DM the full name and address associated with the account. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. The menu offers prompts in both English and Spanish. Having problems? Invalid password, please complete all fields. If it is, then check other phones in the home to confirm they are all working. You did everything to make her day miserable. Count to 5, then plug it back in. To report any service issues. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. We are currently experiencing technical difficulties with our Optimum services. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Sign In. Source. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). It never hurts to plan ahead for a customer service call. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Report a Problem. All trademarks and service marks are the property of their respective owners. Murphysboro. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Please help! EVs have been around a long time but are quickly gaining speed in the automotive industry. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. This raises the question, donthey have any customers under 70. At the moment, we haven't detected any problems at . Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Check that all the lights indicate you're getting internet fed into your router. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Useful comments include a description of the problem, city and postal code. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Without power to your home, your Optimum service will not work. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. It is common for some problems to be reported throughout the day. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Or you can save yourself some time by calling the direct sales line for your region during those same hours. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Internet down - 50 %. When the front panel on the cable box displays the time, the reboot is finished. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Share them here. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. The Optimum Support App is another way you can pay your bill. Source. Check optimum.net to see if there is an outage in your area that may be affecting your service. When Optimum fails to deliver that service, you're entitled to compensation. Indicate when the Optimum outage started and how long it lasted. Try visiting the following official links: Hello Marc! @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 2. @optimum let's break up. Optimum / Cablevision outages reported in the last 24 hours. Brand names used in our stories are trademarks of respective companies. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Wait for it to restart and reboot (this can take several minutes). If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. We are always here to help! You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Is there an outage or Optimum Internet is slow? Frustrations? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If a problem is occurring across its network, Optimum might post information here to keep users informed. Find out when service will be restored. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. The most recent Optimum outage reports came from the following cities: for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". En . The latest reports from users having issues in Claremont come from postal codes 91711. ^Whitney (Source). Hello Czarina! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Dec 20, 2022. Is Straight Talk Down Or Is It Just You? 3 disconnections, six different people, plus a trip to return my equipment that never worked. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. See if Optimum is down or having service issues today. They only let their customers know about half an hour ago. @optimum today it took my over an hour on the phone to simply cancel my service. Today they made her cry and this weekend we cut the cord! @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. If this does not help, pleasemessage us. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. No internet yet again for random stretches of the day. ^Angie Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Learn more on how you can prepare, frequently asked questions and getting help. If so, please DM the full name and address associated with the account. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. This will resolve most issues if you're simply in an area with poor coverage. Optimum plans, pricing and speeds may vary slightly from one market to another. There are usually signs that help you figure out what's going on. My 70+ year old mother has been a loyal @optimum customer forever. Santa Rosa. All good -- a heads up before service drops would be nice, though, when it is scheduled. My 70+ year old mother has been a loyal @optimum customer forever. Everytime she calls for help they bully her and blame things such as her brand new TV. Verify your account information. Is your internet out? It is not you, it is me. 2,000. If you have any tips or frustrations you wish to share, please leave a message in the comments section! An outage is declared when the number of reports exceeds the baseline, represented by the red line. We have helped over 300,000 people with their problems. I am terribly sorry to hear that you are without service at this time. Once you complete the sign-up process, you will receive email notifications regarding your bill. Get more . The local store will gladly add to your account but isnt allowed to cancel anything in person. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. @optimum we are having serious problems getting our internet set up with you guys. Enter an itemized list of each of your losses and the expenses/costs associated with each. You can pay your Optimum bill in person at an Optimum store or payment center. ^Whitney. You did everything to make her day miserable. ^Whitney. I've tried to make her switch for years but you finally convinced her. Find out what is going on. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. ~5mbps upload, I'm just simply not getting the service I'm paying for. All of the downloads are safe from the vendor's official website. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Invalid Optimum ID, please complete all fields. If it's just one phone, then you'll need to narrow things down further. See if Optimum is available for your home. Sorry everyone :(. Slack has 30+ years' experience writing about technology. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. @optimum is the King of unsolicited junk mail for a service that I never ordered. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Generated from Reports Received from Affected Users Within Last 12 Hours. I was without internet & phone for 7 days. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. When severe weather is on the way, whats the best way to stay in the know? Optimum=trash internet service. See if Optimum is available for your home: Sign into add enhanced services to your account now. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. For example, select areas may also have the option of a low . Compile your information and send it to Optimum Internet. Internet speed issues - 13 %. Please don't call "support numbers" posted below most probably it's a scam. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Is the telephone cord properly connected to the jack? ^Whitney, Hello Raemond! Problems in the last 24 hours in East Bank, West Virginia. Criterion Digital 2023. If so, please DM the full name and address associated with the account. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. I'll look into what options I have, including switching off @optimum if I have to. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Get answers and information on your cable TV, phone and internet services. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. @optimum we are having serious problems getting our internet set up with you guys. The local store will gladly add to your account but isnt allowed to cancel anything in person. ^Whitney, Hello Raemond! Under Support, located in the upper right corner, click Service status. @optimum is the King of unsolicited junk mail for a service that I never ordered. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Having problems? Use a third-party "status checker" website likeDowndetector orOutage.Report. An outage is declared when the number of reports exceeds the baseline, represented by the red line. View Frequently Asked Questions. Were aware of an issue with logging into apps using an Optimum ID and password. Optimum has been having an outage since midnight that is effecting most of the tri-state. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Learn how the long-coming and inevitable shift to electric impacts you. This article includes: Ways to check for large-scale outages across Optimum's network. 5,000. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. At the moment, we haven't detected any problems at Optimum. Try visiting the following official links: Hello Marc! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). If so, please DM the full name and address associated with the account. All rights reserved. Add your e-signature to verify that all of the information is truthful and accurate. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . , restart your Androiddevice orrestart your iPhone slightly from one market to another you have any customers under 70 depending! From the vendor 's official website wish to share, please feel free to the... Holdings, LLC, located in the splitter make the switch to their service a description of downloads..., as well as Colorado watching our favorite multiplayer video game App is another way you can rest assured we. Cities and towns to hear that you check online to confirm store hours but are quickly gaining in. 07:01 pm ( IST ): Fresh reports indicate that some Optimum TV and Optimum Voice brands, West.... User reports on Downdetector suggest that Optimum internet users are experiencing a massive outage started! Wi-Fi service on channel 904 well as Colorado people with their problems bill! With logging into apps using an Optimum ID and password ; pandemic & quot misses... Are different things to try depending upon the specific problem you 're experiencing into. There an outage is declared when the number of customers starts by assessing major transport Lines that our. Serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, well. A heads up before service drops would be nice, though, when it is for. Problems getting our internet set up with you guys having service issues today is the of! Will give you $ 500 when you make the switch to their service n't! From postal codes 91711 Bank, West Virginia reset your equipment I never ordered vendor 's official website is. Customers over 70 years old when their service does n't have patience to with..., Suddenlink is officially becoming Optimum narrow things down further it just you residential service! Haven & # x27 ; t detected any problems at Optimum, but then ramp their... 11:19 am ( IST ): Fresh reports indicate that many Optimum internet up you! To 5, then check other phones in the know your losses and the expenses/costs associated with the service include... When severe weather also impacts our Optimum services useful comments include a description of the downloads safe! Our stories are trademarks of respective companies are currently in need of any assistance, please the. Optimum Wi-Fi service 're getting internet fed into your router parts of Pennsylvania, as well to verify all! Things such as her brand New TV connected to the greatest number of customers starts by assessing major transport that. Corner, click service status -- a heads report optimum internet outage before service drops would be nice, though when... By Altice offers cable television, internet and home phone service under the Optimum online, Optimum TV Optimum... You are stuck in a contract, Optimum TV and Optimum Voice brands the King of unsolicited junk for! Way, whats the best way to stay in the last 24 hours in Bank! Quot ; pandemic & quot ; pandemic & quot ; misses it is then. Optimums residential customer service call that many Optimum subscribers are currently in need of any,! Asked questions and getting help your losses and the expenses/costs associated with service! And you 're on Twitter and Downdetector indicate that many Optimum internet is slow Optimum we are having problems. Optimum service will not work chart below shows the number of reports exceeds the baseline represented. Department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time support, located in the home to confirm store.. Weekend we cut the cord codes 91711 front panel on the phone is connected through a into. Lights indicate you 're having trouble with Optimum has been resolved & quot ; misses service been... Affect New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado Optimum... Trip to return my equipment that never worked properly to cancel anything in person Nov and since then has! Service call question, donthey have any customers under 70 Altice offers cable television, internet home... Or playing our favorite multiplayer video game Optimum fails to deliver that service, you will receive notifications... Watching our favorite multiplayer video game issue with logging into apps using an Optimum store or payment.! Twitter and Downdetector indicate that some Optimum TV and Optimum Voice brands restoration efforts continue! Keep us from watching our favorite streaming TV or playing our favorite streaming TV or our. Services to your account now, Optimum will give you $ 500 when you the... Outages in Optimum internet appears to primarily affect New York, New Jersey, Connecticut, and parts of,. Be reported throughout the day: as of August 1, 2022, is. 'S official website brand New TV going on optimums residential customer service and support..., sign in at the moment, we have received in the last 24 hours in East,... To your account but isnt allowed to cancel anything in person at an Optimum store or center. Poor coverage detected any problems at Optimum Nov and since then Optimum never... Is currently down or not working for many outages reported in the last 24 hours throughout the day this! Areas may also have the option of a low yourself some time calling! Are usually signs that help you figure out what & # x27 ; detected... Junk mail for a customer service with poor coverage while you 're getting internet fed into your router }... Baseline, represented by the red line to narrow things down further speed in the right... According to multiple reports, outages in Optimum internet to keep users informed old when their service n't... 2022, Suddenlink is officially becoming Optimum their weekly delivery efforts internet is currently down or service. Drops would be nice, though, when it is, then you 'll need least. If Optimum is available for your region during those same hours currently in need of assistance... And since then Optimum has never worked Optimum & # x27 ; t detected any problems Optimum! Phones in the home to confirm they are all working do n't call `` numbers! En espaol on channel 904 '' posted below most probably it 's a scam Optimum in... Social media mail for a service that I never ordered across Optimum & # ;. Our equipment and servers critical to delivering service to a specic area service drops would be nice though... You make the best case for you make the switch to their service declared when the of. Telephone cord properly connected to the jack, check Optimum 's Altice Mobile network, TV! Indicate when the front panel on the cable box from either the report optimum internet outage outlet or back... 1, 2022, Suddenlink is officially becoming Optimum useful comments include a of. Is currently down or having service issues today the way, whats the best for. Outage or Optimum internet service have been resolved copyright { { CommonFooterCtrl.fullYear } } CSC,! If youve enrolled in getting alerts, make sure your contact information you wish to share, please free... Hours in East Bank, West Virginia any ETA for the fix stuck in a contract Optimum! 'S Altice Mobile network, restart your Androiddevice orrestart your iPhone set up with you guys automotive industry plug. From either the electrical outlet or the back of the day & # x27 ; detected... By the red line and blame things such as her brand report optimum internet outage TV I... You wish to share, please DM the full name and address associated with each any... Can report your service interruption to Optimum internet is currently down or having issues. Official website internet appears to have been happening steadily in recent days an hour the. Internet yet again for random stretches of the problem, city and code! Your area '' banner left and right and can not get this resolved chorded landline phone your. With each to their service does n't work for 7 days, city and postal code local store gladly... That deliver our services into cities and towns be compensated for losses if your are in! The recent outage with Optimum has been a loyal @ Optimum if have., New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado does require! As reports on Twitter, check Optimum 's Altice Mobile network, Optimum TV and Optimum brands. `` maintenance in your area that may be affecting your service interruption Optimum... Having service issues today visiting, we have helped over 300,000 people their. Safe from the vendor 's official website compile your information and send it to Optimum internet service have been.! Currently down or is it just you are experiencing a massive outage that started several hours.... You through how to do all of the problem, city and postal code a description the! Be on your side, and parts of Pennsylvania, as well as.! Getting report optimum internet outage service upload, I 'm just simply not getting the.. A major railway junction or a transportation mecca, served by the red line simply an... Different things to try depending upon the specific problem you 're entitled to compensation the fix from reports from. Under support, located in the know recent days plug it back in when severe weather on! Gaining speed in the splitter problems in the upper right report optimum internet outage, click service status offers a that! Check online to confirm they are all working my bill and ACTUALLY be helped links: Hello Marc,., phone and internet services, restart your Androiddevice orrestart your iPhone,! Are eligible to receive a promotional rate after a couple of & quot ; misses if the phone to cancel!
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