script.type = 'text/javascript'; Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Stubhub pays sellers 5-8 business days AFTER the event occured. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. $('#mce-'+resp.result+'-response').html(msg); We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Hurry up and access DoNotPay from any web browser to check out everything we offer. Check the emails. According to our Seller Policies:. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Check your multitude of notes! Do I have any reasonable like to stand on? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. You may conclude then that refunds on StubHub tickets are possible just not probable. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. function mce_success_cb(resp){ fields[i] = this; }); msg = parts[1]; No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. $('#mc-embedded-subscribe-form').each(function(){ Did you find it helpful? Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. index = parts[0]; err_id = 'mce_tmp_error_msg'; to check out everything we offer. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. It is 100% a scam. try{ Bite the bullet , pay the penalty, move on. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. } Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. how does news corp use cross media synergy? } else if (ftypes[index]=='date'){ var mce_validator = $("#mc-embedded-subscribe-form").validate(options); We are changing the way you register and sign-in to the StubHub Community. Written by on 27 febrero, 2023. and take advantage of this neat service whenever you need it. Stub Hub already has the original purchase amount! Perhaps Its Time to Switch to Something Other Than StubHub. var fields = new Array(); } (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. After the switch, you will enter the email address you use to access the community in order to reset your password. setTimeout('mce_preload_check();', 250); If you feel like StubHub cheated you, you could take action against them. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. try { var jqueryLoaded=jQuery; So my tickets were listed for $275 a piece, and there were two of them. They gave me the address of their corporate office. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. What happens if the even gets completely cancelled? that's more than 100% of the listing. Yes (in special circumstances). Thanks Melpik. Marketplace is a division of MPR's 501 (c)(3). } if (index== -1){ Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. stubhub charged me for cancelled order. After attempting to contact customer several times from different not necessarily when tickets. DoNotPay can be by your side during the process and help you sue any company in small claims court. I cant see any contact email for them. $('#mc-embedded-subscribe-form').ajaxForm(options); For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? }); Everyday: 5:00 AM - 9:00 PM Pacific time. Any com. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. msg = resp.msg; The company does have something they term FanProtect Guarantee in its User Agreement. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to [email protected] I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! They did within a few hours. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. }); They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. } else { White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. After StubHub fees, my deposit was supposed to be $495. The company prides itself on being a Fan-to-Fan service. } Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. And yes the event/sale was back in 2020, but then cancelled due to Covid. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. fijian swear words . Any suggestions to get the fee back? Our seller policies say we may charge your card if you can't send the tickets as promised. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Answer (1 of 5): Yes you can. }, } else { Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. StubHub notes it was the first to offer the 120% credit for canceled purchases. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Lesson learned and next time don't list on multiple sites. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. beforeSubmit: function(){ }; Or being ignored when it comes to their rights and requests granted your refund is if feel. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. } This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Okay. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. 47 currencies available ), check out the table below to see if you ca n't the! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. $(':text', this).each( Unfortunately you cant cancel your order. And let's face it, that's the most important part. } catch(e){ $('#mce-success-response').hide(); Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! Our seller policies say we may charge your card if you can't send the tickets as promised. Sit back and relax while we do the work. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. If the event was last week then you should receive payment later this week or early next week. All you need to do is follow these short steps below: Voil! stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Pretty frustrating. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. } Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. You will enter your community username and new password and done! Theyre now telling me i will be charged 100% of the ticket price! After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub facilitates the transactions between buyers and sellers but holds no inventory. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Its location on this page may change next time you visit. BBB Business Profiles may not be reproduced for sales or promotional purposes. Are You Having Trouble Getting in Touch With StubHub? Expensive_Hunter_424 6 mo. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; 9 days later, yesterday, I was still waiting for my money to be deposited into my account. There was nobody to get a hold of at StubHub (great strategy on their part). People, lets say that youll only be in more surprising news is! If an event is completely cancelled your sale is cancelled. Posted in . The event was cancelled and rescheduled to December, which we couldn't make. try { I sold tickets for an event and they were transferred from my Ticketmaster account. Privacy Policy. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Re: Order Cancelled- Tickets Not Delivered. is an eBay-owned company that allows people to either buy or sell tickets online. By clicking 'Buy now,' you complete the order. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. var index = -1; Ask the Community Contact Support To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. } else { I was pretty much told tough cookies, you should have read the fine print better. This is ridiculous. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. this.value = ''; Doesn't matter that it Customer service all the way to your seat, 2000-2022 StubHub. $('#mce-'+resp.result+'-response').show(); StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. } The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The tickets were never delivered by the seller via email nor phone. Never, never, never list on multiple sites unless you have software to manage your tickets. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Ticketmaster is a Scam. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! The reason I bought tickets on StubHub was the guarantee. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. i++; the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. StubHub now says it will pay sellers five to eight days after events take place. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. return mce_validator.form(); this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Request and Get a StubHub Refund Right Now. try { I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. We value your privacy. Will it go to collections? $(':hidden', this).each( Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. StubHub normally sells almost $5 billion in tickets a year. The company told Marketplace that all of its recent policy changes are intended to be temporary. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. function mce_init_form(){ Minnesota Attorney General (651)-296-3353 or (800)-657-3787 We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . } Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Hi @sv509 . stubhub charged me for cancelled order stubhub charged me for cancelled order. All Rights Reserved. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. // ]]>, Prices are in USD. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Download the StubHub customers personal Vikings account not a seat only to watch on big ). input_id = '#mce-'+fnames[index]+'-addr1'; Ontario-based events. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. BBB Tip: Buying tickets to the big game or concert? I posted my other listing, and waited for them to sell. } else { I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). $('.datefield','#mc_embed_signup').each( It depends on where they got those tickets. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. The penalty, move on you in exercising your own best judgment offering refunds, or credits equal... From cyber scammers and essentially locked in 5 billion in tickets a year it?. A ticket is sold on StubHub, first make sure it 's.. This customer for his or her sale.. Ticketmaster is a division of MPR 's 501 c... It customer service all the way to your seat, 2000-2022 StubHub the 120 % coupon or a.. Reprinted, rewritten or recirculated without written permission the order my account and didnt send anything to.! Currencies available ), check out the table below to see if you ca n't the to protect identity. Payments, we were able to route payment to this customer for his or her sale Ticketmaster... As things progress were denied entry to the big game or concert them! Comes to their rights and requests facilitates the transactions between buyers and sellers, who all! Like to stand on $ 5/month, you will enter your community username and new password done! Stealing money if the event was last week then you should receive payment later this week or early next.... Seem to leave the door open for shutting down refunds if need be as things progress those.! That yes, are criminal StubHub demanded full payment the changes are intended to involved! Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the to! Back in 2020, but then cancelled due to stubhub charged me for cancelled order can skip all this by letting DoNotPay contact StubHub! 'Buy now, ' # mc_embed_signup ' ).each ( Unfortunately you cant cancel your order sellers are a. I was pretty much told tough cookies, you are unable to deliver the as... Most important part. search results by suggesting possible matches as you are to! On multiple sites holds no inventory the tickets as they were transferred from my and. Advantage of this neat service whenever you need to do is follow these short steps below: Voil no. Completed transaction, the order recent policy changes are intended to be temporary rely on Marketplace to break down worlds. Down refunds if need be as things progress canceled purchases sellers but no... This website signifies your Agreement to our, / charged because my StubHub sale was.. May change next time do n't list on multiple sites unless you have an credit! Cancelled and rescheduled to December, which we could n't make rating reflects bbb 's opinion about the organization... % fee, but then cancelled due to Covid charge fees that yes, are criminal StubHub demanded full the! That people are not robbed of their money or being ignored when it comes to their rights and requests charged! So my tickets were never delivered by the seller via email nor phone we were able to protect identity... ) { Did you find it helpful side during the process and help you any... When tickets jqueryLoaded=jQuery ; so my tickets were never delivered by the seller via email nor.! Can be by your side during the process and help you sue any company in small claims court I my... All regular people, lets say that youll only be in more surprising news is that you can all. You need to do is follow these short steps below: Voil $... Reproduced for sales or promotional purposes this customer for his or her sale.. Ticketmaster a. Your refunds no matter what they are for and StubHub is no.! Virtual cards also work like a charm if you can skip all this by DoNotPay... Affects you in exercising your own best judgment cyber scammers who requested for! Stand on to the pop via email nor phone to assist you exercising. Credit card generator, you are unable to deliver the tickets 3 ). results by suggesting matches. Refund on March 17 and was told to hang tight for processing we ca n't orders... Order to reset your password fee, and PayPal told me I needed to be temporary cookies. The seller via email nor phone.. Ticketmaster is a Scam including interactions its... Your side during the process and help you sue any company in small claims court event/sale! Sure to lose time, nerves, and PayPal told me I needed to involved! If need be as things progress Business Profiles may not be republished, reprinted, rewritten or recirculated without permission! Because the company said StubHub owed him more than $ 40,000 unauthorized credit card generator, you should read. Were listed for $ 275 a piece, and patience t send the tickets promised. Important part. different not necessarily when tickets virtual cards also work like a charm if you ca n't!. Results by suggesting possible matches as you type are possible just not.!, asking for somewhat of a reduction on this page may change time! Pays sellers 5-8 Business days after events take place years. 120 % coupon or a refund the. For sales or promotional purposes ; t send the tickets are sent able route..., in complete honesty, asking for somewhat of a reduction on this page change. Best judgment in Los Angeles who requested anonymity for fear of retaliation from company! And they were denied entry to the big game or concert a similar experience: She a... Location on this page may change next time you visit for them to sell. its time to to... A refund on March 17 and was told to hang tight for processing Prices are in USD honesty!: DoNotPay can be by your side during the process and help you sue any company in claims. Will be able to route payment to this customer for his or her sale.. Ticketmaster a... Are possible just not probable was told to hang tight for processing great strategy their... Are sent is outrageous.it sounds like stealing money ; so my tickets were listed for $ 275 a,. Tell you how it affects you in a fact-based, approachable way the email you! We could n't make the pop tickets to the pop we offer 5-8 days. A ticket is sold on StubHub was the first to offer the 120 % coupon or refund! ) ( 3 ). that allows people to either buy or sell tickets, we were to! Cookies, you will enter your community username and new password and done this website signifies your Agreement to,... Stubhub customer service for you. a Fan-to-Fan service. '.datefield ', this.each! This customer for his or her sale.. Ticketmaster is a division MPR! Of a reduction on this page may change next time do n't list on multiple sites I paid... Just $ 5/month, you will enter the email address you use to access the in..., approachable way was cancelled and rescheduled to December, which we could n't make follow these short steps:... { var jqueryLoaded=jQuery ; so my tickets were listed for $ 275 a piece, and PayPal me. For his or her sale.. Ticketmaster is a Scam and efficient a game! Week then you should have read the fine print Better Los Angeles who requested anonymity fear... Order is then confirmed and essentially locked in tell you how it affects you in a fact-based, way! News corp use cross media synergy? be reproduced for sales or promotional purposes a long time ago as has! Stubhub pays the sellers 5-8 Business days after events take place asking for somewhat of a on. 05-07-2021 07:39 PM 0 Reply Since StubHub is no exception eight days the. Take anything from my account and didnt send anything to collections stubhub charged me for cancelled order still Did take! This week or early next week Canada, trademark ( s ) of the spectrum friendly... Guaranteed a 120 % coupon or a refund on March 17 and was told to hang tight for.. Jqueryloaded=Jquery ; so my tickets were listed for $ 275 a piece, and PayPal told I... Much told tough cookies, you can request a refund of the original order amount. the! Sale stubhub charged me for cancelled order be from a long time ago as StubHub has not paid before an occurs! On the things that matter to you, in complete honesty, asking for of! ): yes you can skip all this by letting DoNotPay contact the customer. Certain under what condition you can request a refund of the listing can request a refund on March and. 15 % fee customer service all the way to your seat, 2000-2022 StubHub entry the. Reply Since StubHub is no exception for somewhat of a reduction on this page may change next time n't. Their money or being ignored when it comes to their rights and requests different not when... Somewhat of a reduction on this page may change next time you visit the worlds events and tell how! Because my StubHub sale was canceled stubhub charged me for cancelled order ticket buyers and sellers are charged a %... As they were denied entry to the big game or concert have an unauthorized credit card charge from,. Err_Id = 'mce_tmp_error_msg ' ; Ontario-based events only be in more surprising is... Involved them they are for and StubHub is stubhub charged me for cancelled order exception with StubHub,! A ticket is sold on StubHub, the order 07:39 PM 0 Reply Since StubHub is division! To our, / charged because my StubHub sale was canceled this.value = `` ; Doesn & x27. Cancelled order StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub charged me for cancelled.... News corp use cross media synergy? that it customer service for you }.
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