What are the required qualifications for a Customer Service Representative? This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. Your ability to solve customer issues can help you build trust and strengthen customer relationships. Responding promptly to customer inquiries. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. At these times, patience is crucial. Were looking for a full-remote senior Customer Support member who can help our team part-time. pour nous faire part du problme. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. What is their role in the growth and functioning of your business? A customer service representative typically has a wide range of responsibilities, which can include: Processing incoming calls and emails from customers who have questions about products or services provided by the company Providing customer service to clients or customers by resolving issues or problems. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. Our customers are our first priority, so effective communication and customer account management skills are a must! Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Remote Customer Service Representative Salary & Outlook. Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. Personalize your marketing with simple, powerful automation. Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. per informarci del problema. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Acknowledging and resolving customer complaints. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. 3400 Morse Crossing. Full-Time. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. an. los inconvenientes que esto te pueda causar. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. Executive Assistant & Office Manager, President's Office, Administrative Assistant II - Counseling Department. Caso continue recebendo esta mensagem, $32 Hourly. Another way to advance as a remote customer service representative is to move into a sales position. Si continas recibiendo este mensaje, infrmanos del problema New Vsp Customer Service Representative jobs added daily. Applicable salary ranges may differ across markets. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. . 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are committed to providing excellent customer service to our members and providers. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. Accurately document pertinent details related to Member or Provider calls. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. Ground floor opportunity with a well-funded, award-winning startup, Software (AgTech/AI) industry - make a difference and help more food make it out into the world, Feel the pain of our customers, and celebrate our successes. Columbus, OH 43219. Provides customer support and stellar service to meet the needs of our Molina members and providers. Job Description: Uncapped CommissionsSalary Commensurate with Experience Home Base Ft. Myers/Sarasota area -- must reside in the area60% over the phone and 40% in person in local market HomePros Guide is currently looking for a motivated and hard-working Sales Representative to join our team in the Ft. Myers/Sarasota area. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. Conduct varies surveys related to health assessments and member satisfaction. om ons te informeren over dit probleem. Job specializations: Customer Service/HelpDesk. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Thank you for contacting VSP! Business related college courses preferred. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process. Support team members and participate in team activities to help build a high-performance team. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Jobs Customer Service / Guest Services Jobs About the Company. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. Click the link in the email we sent to to verify your email address and activate your job alert. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. Odwiedzasz Freshdesk.com z Polski? Its therefore essential to understand this difference and divide your workforce accordingly. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. You care about customers being happy. Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. View this and more full-time & part-time jobs in Dallas, TX on Snagajob. You should also make sure that the company has a good reputation and positive reviews online. Full job description and instant apply on Lensa jobs. Negotiating all contracts with prospective clients. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. We are an equal-opportunity employer and value diversity at our company. Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. Burlingame, CA. This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. locations United States of America (Remote). Starting rates increase with years of experience. Unlimited agents. 35+ WPM) with strong written and verbal communication skills. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. Vision Service Plan Easy 1-Click Apply. Youll also need to listen to learn more about the company you work for and the products and services it offers. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
vsp customer service representative job description